Firefly will assign a seat to a passenger upon check-in. This is no guarantee that you will get the seat you want or that you’ll end up sitting with your entire party. To ensure you get the seat you want, make your selection for a fee when you purchase your ticket. Please refer to our fee schedule (https://www.fireflyz.com.my/flights/fees) for the price of selecting a seat.

Generally, the check-in counters open one and a half hours before scheduled time of departure and close thirty (30) minutes before the domestic scheduled flight departure time and forty-five (45) minutes for international scheduled flight departure time. We advise passengers to arrive at the airport with sufficient time to check in.

You can make use of our Group Bookings service if your group has more than 9 passengers. Just email us at [email protected] with your itinerary details, number of passengers and telephone number and we will send you a quotation.

Name and date changes may be allowed, depending on the fare rules of the purchased ticket. Unfortunately, no changes to the routes will be allowed. You can contact our call centre at +603-7845 4543, or visit a city ticketing office for enquiries. Such changes will incur a fee as well as differences in fare, if any.

We may change, cancel, reschedule or delay any flight that we reasonably consider to be justified because of circumstances beyond our control, or for safety or commercial reasons. Firefly shall endeavour to contact you in advance to inform you of the change in flight schedule, so it is very important that you give us accurate contact details to ensure that you receive our notification.